Please read our return policy:
We don't accept any return if our items have no damage and other problems, or you've used the items after receiving your order. Because of the special nature of background products, we cannot make a second sale. Every order is unique. Thanks for your understanding.
If we send a wrong backdrop to you due to our mistake, please contact us to resend one to you. (Our staff will ask for your backdrops' photo to check for damage or an error from us, please cooperate with us, thank you!)
If your item arrives with production defects or flaws, there is no need to return it. We can arrange a replacement (A new one of the same kind).
We can not return or replace your order because you ordered a wrong backdrop (wrong size, wrong backdrop, or not our mistake) by yourself.
We can not cancel your order once the printing starts or your order has been shipped just because you don't want it suddenly or other reasons. We explain the production time and shipping time clearly on our site. Pease read it before placing an order.Thanks. If you really need to cancel order, we will deduct 25% of your order value.
Shipping Address: Room 1105, Building 4, Haobainian Commercial Plaza, Suzhan Road, Gusu District, Suzhou, 215000 Jiangsu, China
All returns must be made within 30 days of receiving your merchandise.
You will receive the refund within 1-3 business days once the returned package arrives back to us. (shipping fee you paid for the order will not be refunded)
All returns must be approved by Dbackdrop.com
Please Note:
1. Due to folding transport, it is normal to have slight fold marks. Please try ironing and cleaning to remove. Due to the material characteristics, the fluff will have small scratches, which is normal, you only need to clean or iron it. If you can't solve it, please contact us.
2. Our material is muslin which has been recognized by many photographers around the world. Please read our material description carefully before placing orders.
3. If you need to return your order, you need to bear the return shipping fee and and customs fee. All orders shipping costs cannot be refunded.
4. Pictures are for reference only, the specific kind prevail. Please forgive that we do not guarantee the color is 100% same. Because there are differences in computer monitors, but please be assured that our printing technology is of high quality.
5. All custom products (include custom size and custom no pocket needs) can not be returned. The clarity of your custom backdrop is depends on the image your uploaded. Please upload a better image. If there is a problem with your custom backdrop order, please contact us. We will send you a new one or give you a refund.
6.Our delivery time is estimated arrival time which is affected by a number of factors,so we can not guarantee. There will be a 1-3 days difference of arrival time when shipping to the same country but different address. If you don't receive your package for a long time, please contact us, we will help you to solve the problem.
If our backdrops have any problem, please contact us within 5 days of delivery. If our backdrops have no problem (just that you change your mind and don't want it), we can not accept return because of the special nature of our products.
Email:service@dbackdrop.com
If you don't get our reply with your email within 7 days, we recommended to check your spam email. Sometimes this may happen.