Help and FAQ

How long is the delivery time?
The delivery time= production time + shipping time.
Production time: normally takes 3-5 days.
Shipping time:
Standard Shipping (6-11 working days)
Rush Shipping (3-5 working days) 

What 's the material of backdrops?
Microfiber.The material of our backdrops is a new type of light fabric. This fabric is characterized by printed bright colors, light weight, foldable and no creases.
They are soft, washable, durable. You can iron them with low temperature or throw them in the washer and dryer to get rid of creases. Cleaning is easy!
Note: Single sided print. The reverse side is white.

Can I cancel my order?
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us as soon as possible, we will try to cancel the order for you. But our cancellation policy has some restrictions. If your items have been shipped, printed by the factory, or or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of the order amount for the printed item as cancellation fee.

Has my order shipped?
Click the "My Account / Order History" at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.

How do I track my order?
Click the "My Account / Order Status" at the top of right hand side of our site to track your order.

How do I create an account?
Click "Create an Account" at the top of the site to enter your name,email address and password. Log in to your account by email address and password.

How do I edit my account information?
Click "Log in" at the top of the site to log in to your account and add or modify your address information in "View Addresses"

How do I reset my password?
Click "Log in" at the top of the site, click "Forgot your password?" Under the log in box, enter your email address, we will send an email to help you reset your password.

How do I use a coupon?
After adding the products to shopping cart, click the link "Cart" at the top of this website to view your shopping cart and click the "CHECKOUT" button. On the right side of the checkout page, you'll see a box where you can enter your coupon code.

Shipping and Return  
Please click "Delivery Time" or "Return Policy" at the bottom of our website.
We ship to all over the world!

Contact us from our Facebook or email to service@dbackdrop.com